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Schneider Electric: cooperate with time to escort customers

China, Beijing, March 20, 2014, global energy efficiency management expert Schneider Electric actively responded to the theme of this year's 3.15 International Consumer Rights Day series of activities new rights and interests, new, while providing customers with leading technical products and solutions, keep pace with the times, constantly improve the customer service system, and protect consumer rights and interests. This not only fully reflects Schneider Electric's consistent business philosophy of customer first, but also an important measure for the company to deeply explore the Chinese market and actively implement its commitment to grow together with China's economic development

go with the times and care for customers

in the past 27 years since entering the Chinese market, Schneider Electric has seized the market opportunities, become the industry leader with innovative energy-efficient products and solutions, and actively respond to many market challenges. In terms of protecting the rights and interests of customers and consumers, Schneider Electric has been keeping pace with the times for many years, constantly launching and improving multi-channel and all-round measures to protect the rights and interests of customers and consumers, helping customers and consumers more easily and conveniently identify and buy Schneider Electric products, and enjoy the high-quality experience and services brought by Schneider Electric products, so as to promote the fair and sustainable development of the whole industry

for this reason, plane painting can no longer satisfy his curiosity about these faces. Schneider Electric has successively established customer care centers in Beijing and Wuhan, which are composed of two professional customer support teams. For more than ten years, Schneider Electric has provided one-stop services to more than 8.5 million consumers in China through the customer care center () and the customer care mailbox (nter@). With the rapid development of mobile Internet technology and applications, Schneider Electric has also actively promoted the digitalization and mobility of customer service. In 2007 and 2013, Schneider Electric launched an official anti-counterfeiting query system, a new digital anti-counterfeiting platform and a new generation of anti-counterfeiting labels to comprehensively protect the legitimate rights and interests of customers and consumers

at present, Schneider Electric provides customers and consumers with four channels to query product anti-counterfeiting information:

Customer Care Center anti counterfeiting: turn 1 to turn 6

official website self-service anti-counterfeiting query platform:

scan the QR code on the new anti-counterfeiting label:

in terms of the mass consumer market, Schneider Electric strives to provide consumers with a fast and reliable consumption experience. Distributors, stores and offices across the country, as well as Schneider Electric's official mall and tmall flagship store, ensure that consumers buy original products and enjoy relevant guidance services. At the same time, Schneider Electric will also regularly send brochures related to products to help consumers clearly identify the original products and have a deeper understanding of the performance and quality of products

protect and escort the multi-channel implementation of rights protection commitments

safeguarding the rights and interests of customers and consumers is an important part of Schneider Electric's customer first concept. Especially as an enterprise that provides a comprehensive energy efficiency management solution from power generation to power consumption, safety and reliability is one of the first essential qualities of Schneider Electric products, and the first step to safeguard the rights and interests of customers and consumers. "The stall owner introduced

however, some illegal enterprises make and sell fake products, which seriously infringe on the rights and interests of users. For users, from terminal appliances to patch panels, to wall switches and sockets, and then from each household distribution box to the distribution cabinet in the community, are all components of the household power system. The use of power distribution products with quality certification is the safety guarantee of household electrical environment. Once using fake or inferior products, it will cause major hidden dangers to the safety of household electricity

cracking down on fake and shoddy products is a long-term action that requires the joint efforts of the government, enterprises, industry associations, consumers and other stakeholders. With the formal implementation of the consumer protection law (Amendment) (i.e. the new consumer law) in 2014, Schneider Electric will continue to strengthen cooperation with relevant government departments, carry out rights protection activities to combat the illegal and criminal acts of counterfeiting and selling, and resolutely ensure that the machine can pull, press, bend, shear, low-frequency circulation and various waveform force deformation experiments on materials to protect the legitimate rights and interests of consumers

Zhu Hai, global executive vice president of Schneider Electric and President of China, said: Schneider Electric always puts the rights and interests of consumers first. For acts that harm the interests of customers and consumers, Schneider will continue to take corresponding measures and actions, and safeguard the rights and interests of consumers with the help of diverse means such as Internet and digitalization. At the same time, we also hope to cooperate with more functional enterprises that buy one or more experimental machines, cooperate with relevant government departments, work together to protect consumers' rights and interests and create a healthy and harmonious market environment, and make our contributions to improving public awareness of intellectual property protection and promoting the healthy and orderly development of the industry

about Schneider Electric

global energy efficiency management expert Schneider Electric provides overall solutions for the energy efficiency and infrastructure, industry, data center and network, building and residential markets in more than 100 countries, among which it is a world leader in energy efficiency and infrastructure, industrial process control, building automation, data center and network and other markets, and also has strong market capacity in residential applications. Committed to providing customers with safe, reliable, efficient, economical and environmentally friendly energy efficiency, Schneider Electric had sales of 24 billion euros in 2013, and the group has more than 150000 employees. Schneider Electric helps you -- make good use of its effect and enjoy its ability

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